Terms of service
Terms of Service
Last Updated: August 15, 2026
These Terms of Service govern your use of HairHalo.store and purchases made through our online store.
The website is operated under the HairHalo brand by:
[Legal Owner / Registered Business Name]
Trading as HairHalo / HairHalo.store
Römerberg 25
60311 Frankfurt am Main
Germany
Email: support@hairhalo.store
Phone: +49 1522 7788154
By accessing our website or placing an order, you agree to these Terms of Service, subject always to mandatory rights that cannot lawfully be excluded.
1. Our Online Store
HairHalo operates an online retail store specializing in headbands, hair accessories, and related products.
We reserve the right to update our product range and website content from time to time.
2. Eligibility
By placing an order, you confirm that you have the legal capacity to enter into the transaction or have authorization from a parent, legal guardian, or other person where required by applicable law.
3. Product Information
We make reasonable efforts to display product descriptions, images, dimensions, colors, materials, and other relevant information accurately.
Colors displayed on your device may vary slightly due to screen settings, lighting, photography, or manufacturing variations.
Nothing in this section limits rights relating to products that are defective or materially different from their description.
4. Prices
Product prices are displayed on our website before checkout.
The final amount payable will be shown before you submit your order.
Prices may change from time to time. A price change will not normally affect an order for which a binding purchase contract has already been concluded.
5. Orders
Submitting an order constitutes an offer to purchase the selected products.
After an order is submitted, you may receive an automated order confirmation acknowledging receipt of the order.
We reserve the right to reject or cancel an order where reasonably necessary, including where:
- A product is unavailable
- Pricing contains an obvious error
- Payment cannot be authorized
- Fraud or unauthorized activity is reasonably suspected
- Shipping to the requested destination is not reasonably possible
Where we cancel an order after payment has been received, the applicable payment will be refunded.
6. Payment
Available payment methods are displayed during checkout.
You agree to provide accurate and authorized payment information.
Payments may be processed by third-party payment processors. Their own terms and privacy practices may also apply.
7. Shipping
HairHalo currently provides free worldwide shipping.
Our standard estimated delivery period is 7–10 days.
Delivery estimates are not guarantees where delays arise from matters outside our reasonable control, including carrier disruption, customs procedures, weather events, public holidays, or incorrect delivery information supplied by the customer.
Please review our Shipping Policy for further information.
8. Delivery Information
Customers are responsible for providing accurate shipping information.
If you notice an error in your shipping address, contact us immediately.
We cannot guarantee that an address can be changed after fulfillment has started.
9. Returns and Refunds
Eligible purchases are covered by HairHalo's 30-day free return policy.
Please review our Return & Refund Policy for detailed conditions and instructions.
Our voluntary policy does not restrict mandatory statutory consumer rights.
10. Intellectual Property
Unless otherwise stated, website content created for HairHalo, including text, store branding, graphics, logos, layout, and original visual materials, is owned by or licensed to HairHalo and is protected by applicable intellectual property laws.
You may use the website for personal, non-commercial shopping purposes.
You may not reproduce, redistribute, sell, exploit, or commercially use protected HairHalo content without authorization.
11. Acceptable Use
You must not use HairHalo.store:
- For unlawful purposes
- To introduce malware or harmful code
- To interfere with website security
- To attempt unauthorized access to systems or accounts
- To collect information through prohibited automated methods
- To impersonate another person
- To conduct fraudulent transactions
12. Third-Party Services
Certain website functionality may rely on third-party service providers, such as payment processors, hosting providers, shipping companies, analytics services, or ecommerce technology providers.
HairHalo is not responsible for independent third-party services beyond the extent required by applicable law.
13. Website Availability
We aim to keep our store reasonably available and secure.
However, temporary interruptions may occur due to maintenance, technical issues, updates, or circumstances beyond our reasonable control.
14. Liability
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law.
In particular, these Terms do not restrict mandatory consumer rights or liability that cannot lawfully be excluded.
15. Indemnification
To the extent permitted by applicable law, users may be responsible for losses directly resulting from unlawful misuse of the website or material violations of these Terms.
This provision does not impose liability that cannot lawfully be imposed on a consumer.
16. Changes to These Terms
We may update these Terms where reasonably necessary due to changes in our services, operations, technology, or legal requirements.
The version applicable to an order will generally be the version in effect when the relevant contract is concluded, except where mandatory law requires otherwise.
17. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
18. Governing Law
These Terms are governed by applicable German law, subject to mandatory consumer protection provisions that may apply to customers in their country of habitual residence.
Nothing in this provision deprives consumers of mandatory protections available to them under applicable law.
19. Contact
Questions about these Terms may be sent to:
HairHalo.store
Römerberg 25
60311 Frankfurt am Main
Germany
Email: support@hairhalo.store
Phone: +49 1522 7788154