Terms of service
Welcome to HairHalo.
These Terms of Service govern your access to and use of our website, https://hairhalo.store, and your purchase of products through our online store.
Please read these Terms carefully before using our website or placing an order.
By accessing our website, you agree to comply with the terms applicable to your use of the website. By placing an order, you agree to the contractual terms applicable to your purchase, subject to mandatory consumer protection laws.
Nothing in these Terms limits rights that cannot legally be excluded or restricted.
1. Store Information
HairHalo is an online retailer specializing in wooden train sets, railway toys, motorized trains, and educational play products.
Our store was established in 2022.
Website: https://hairhalo.store
Email: support@hairhalo.store
Phone: +49 176 9876543
Address: Römerberg 25, 60311 Frankfurt am Main, Germany
Additional legally required business identification details should be provided in our Legal Notice.
2. Eligibility and Website Use
Customers must have the legal capacity to enter into a purchase contract or obtain appropriate authorization from a parent or legal guardian.
Our products are intended to be purchased by adults or other persons legally permitted to enter into contracts.
Children should use toys under appropriate adult supervision and in accordance with the manufacturer's age recommendations and safety instructions.
You agree to use our website only for lawful purposes.
You must not attempt to interfere with website functionality, compromise security, introduce malicious software, or use our services in a manner that violates applicable law.
3. Product Information
We aim to provide accurate descriptions of the products offered on our website.
Product listings may include photographs, specifications, dimensions, materials, age recommendations, included accessories, and other relevant information.
We make reasonable efforts to ensure that product information is clear and up to date.
However, minor variations in packaging, color appearance, or product presentation may occur.
Screen settings and lighting conditions may affect how product colors appear.
Any material changes to product specifications will be handled in accordance with applicable consumer law.
If a product does not conform to its description or the sales contract, customers retain their statutory rights.
4. Children's Toy Safety
Customers should carefully review all product information before purchasing toys for children.
Age recommendations, warnings, assembly requirements, and safety instructions may vary between products.
Some railway sets may contain small components, magnets, batteries, or accessories that are unsuitable for younger children.
Parents and caregivers should follow the manufacturer's instructions and supervise children where appropriate.
Batteries should be installed, handled, and disposed of according to the applicable product instructions.
Damaged toys should not be used if they present a safety risk.
Nothing in this section excludes or reduces our legal obligations relating to product safety, conformity, or defective products.
5. Product Availability
All products are subject to availability.
We make reasonable efforts to maintain accurate stock information.
If an ordered product becomes unavailable, we will contact the customer and explain the available options.
Depending on the circumstances, these options may include waiting for restocking, selecting an alternative product with the customer's agreement, or receiving a refund.
We will not substitute a materially different product without the customer's consent.
6. Prices and Payment
Product prices are displayed on our website and during checkout.
The applicable price, currency, taxes, and any additional mandatory charges will be disclosed before the customer places an order.
HairHalo offers free standard worldwide shipping.
We do not charge a standard shipping fee for eligible orders.
Any optional services or additional charges, if introduced, will be disclosed before purchase.
Customers are responsible for providing accurate payment information and authorizing payment through the available checkout methods.
Payment processing may be performed by third-party payment service providers.
We do not require customers to send payment card information by email.
7. Ordering and Contract Formation
Customers can select products, add them to their shopping cart, and proceed to checkout.
Before submitting an order, customers should review the selected products, quantities, delivery information, and total purchase amount.
Customers should be able to correct input errors before placing an order.
Submitting an order constitutes an offer to purchase the selected products.
An automated order receipt confirms that we have received the order but does not necessarily constitute acceptance.
The purchase contract is formed when we expressly accept the order, such as through an order acceptance or dispatch confirmation, as specified in the checkout process.
If we cannot accept an order, we will notify the customer and refund any payment already collected for that order.
8. Order Accuracy
Customers are responsible for providing accurate information during checkout.
This includes the recipient's name, shipping address, email address, and any other information reasonably necessary to fulfill the order.
If you discover an error after placing an order, please contact us promptly.
We will attempt to correct the information before dispatch whenever reasonably possible.
If an incorrect address causes delivery complications, we will review the circumstances and applicable legal obligations before determining the appropriate resolution.
9. Shipping and Delivery
HairHalo offers free standard shipping worldwide.
Our estimated delivery timeframe is 7–10 days.
Delivery estimates are not guarantees unless a binding delivery date has been expressly agreed.
Delivery may be affected by destination, carrier operations, customs processing, public holidays, and circumstances beyond our reasonable control.
Customers will be informed of material delivery delays where required by law.
Our Shipping Policy provides additional information about delivery arrangements.
Mandatory consumer rights concerning delayed delivery remain unaffected.
10. Risk of Loss
For consumer purchases, the risk of accidental loss or damage generally transfers to the customer when the customer, or a person designated by the customer other than the carrier, takes physical possession of the goods, subject to applicable law.
If the customer independently commissions a carrier not offered by HairHalo, different legal rules may apply.
We will handle missing or damaged deliveries in accordance with applicable consumer protection requirements.
11. Returns and Refunds
HairHalo provides a voluntary 30-day free return policy for eligible purchases.
Customers may request a return within 30 calendar days of receiving their order.
We cover standard return shipping costs for approved returns under this policy.
Detailed eligibility requirements, return procedures, and refund information are provided in our Return & Refund Policy.
Nothing in these Terms restricts mandatory statutory withdrawal, warranty, or other consumer rights.
12. Intellectual Property
Unless otherwise stated, the website's original text, layout, graphics, and other proprietary content belong to HairHalo or are used with appropriate authorization.
Product names, brand names, logos, and trademarks belonging to third parties remain the property of their respective owners.
References to third-party brands are used to identify relevant products.
Such references do not, by themselves, imply that HairHalo is officially affiliated with, sponsored by, or endorsed by those brands.
Users may not reproduce or commercially exploit protected website content without permission or another lawful basis.
13. Third-Party Services
Our website may use third-party services for ecommerce functionality, payment processing, shipping, analytics, or other operational purposes.
These providers may have separate terms and privacy practices.
We are not responsible for independent third-party websites that customers voluntarily access through external links, except where applicable law provides otherwise.
Our own legal responsibilities as a seller remain unaffected by our use of service providers.
14. Prohibited Activities
Users must not:
Use the website for fraudulent or unlawful purposes.
Attempt unauthorized access to accounts or systems.
Upload malicious code or interfere with website security.
Misrepresent their identity in connection with a transaction.
Infringe intellectual property rights.
Abuse website functionality in a manner that violates applicable law.
We may take proportionate measures against unlawful or abusive activity, subject to applicable legal requirements.
15. Website Availability
We aim to keep our website accessible and functioning properly.
However, temporary interruptions may occur due to maintenance, technical problems, service provider outages, or other circumstances.
We may update website functionality to improve security, usability, or operational performance.
Such changes will not remove contractual rights that customers have already acquired.
16. Limitation of Liability
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law.
In particular, nothing excludes liability for intent, gross negligence, injury to life, body, or health, mandatory product liability, or other legally non-excludable obligations.
For other matters, liability will be determined in accordance with applicable law.
Any limitation of liability must be interpreted consistently with mandatory consumer protection rules.
17. Privacy and Personal Information
We process personal information in accordance with applicable data protection laws and our Privacy Policy.
Customers should review our Privacy Policy for information about the categories of personal data collected, purposes of processing, legal bases, retention, recipients, international transfers, and available privacy rights.
Customers should not submit sensitive payment information through ordinary email correspondence.
18. Changes to These Terms
We may update these Terms to reflect changes in our operations, services, or legal obligations.
The version applicable to a purchase is generally the version in effect when the relevant contract is concluded, unless a lawful amendment is subsequently agreed.
Material changes affecting existing contractual rights will not be imposed without an appropriate legal basis.
The latest version will be published on our website.
19. Governing Law and Consumer Rights
These Terms are governed by the laws of Germany, subject to applicable conflict-of-law rules and mandatory consumer protection provisions.
Where consumers reside in another jurisdiction, they retain the protection of mandatory laws that cannot be excluded by contractual choice of law.
Nothing in these Terms removes access to courts or legal remedies available under mandatory law.
20. Contact Information
Questions regarding these Terms may be directed to:
HairHalo
Website: https://hairhalo.store
Email: support@hairhalo.store
Phone: +49 176 9876543
Address: Römerberg 25, 60311 Frankfurt am Main, Germany
Thank you for choosing HairHalo.