Shipping policy
Thank you for shopping at HairHalo.
We are pleased to offer free worldwide shipping to make our collection of wooden train sets, railway toys, and educational play products accessible to families around the world.
This Shipping Policy explains our delivery estimates, shipping charges, order processing procedures, tracking information, and how we handle delivery-related concerns.
1. Free Worldwide Shipping
HairHalo offers free standard shipping on orders delivered to supported destinations worldwide.
There is no minimum purchase requirement for our free standard shipping offer.
Customers will not be charged standard shipping fees at checkout.
Our goal is to make the purchasing experience convenient and transparent without unexpected standard delivery charges.
Shipping availability may be restricted where delivery is prohibited by law, carrier limitations, or applicable trade restrictions.
If we cannot deliver to a particular destination, we will notify the customer and arrange an appropriate refund for any payment collected.
2. Estimated Delivery Time
Our estimated delivery timeframe is:
7–10 days
This estimate applies to standard shipping and represents our intended delivery window under normal operating conditions.
Actual delivery times may vary depending on the destination and circumstances affecting transportation.
Factors that may influence delivery include:
Carrier schedules and operational conditions.
Customs clearance procedures.
Public holidays and peak shopping periods.
Weather events or transportation disruptions.
Incorrect or incomplete delivery information.
Remote or difficult-to-access delivery locations.
The estimated delivery timeframe is not a guaranteed delivery date unless expressly confirmed as binding.
Mandatory legal rights relating to delivery delays remain unaffected.
3. Order Processing
After an order is submitted, we review the order information and prepare the products for fulfillment.
Processing activities may include payment verification, inventory confirmation, packaging, and shipment preparation.
Customers will receive an order confirmation through the email address provided during checkout.
When shipping information becomes available, we will provide a dispatch notification and tracking details where the shipping service supports tracking.
If a processing issue materially affects the expected delivery, we will contact the customer where appropriate.
4. Shipping Destinations
We aim to serve customers internationally.
Our free worldwide shipping policy applies to destinations that we can legally and operationally serve.
Shipping options may depend on local delivery networks, transportation restrictions, and product-specific limitations.
Certain products containing batteries or other regulated components may be subject to additional carrier requirements.
If an order cannot be shipped to the selected destination, we will notify the customer and explain the available options.
We will not charge customers for products that we cannot supply without providing an appropriate refund.
5. Order Tracking
Where tracking is available, customers will receive tracking information after dispatch.
Tracking updates are provided by the relevant shipping carrier.
It may take some time for a newly issued tracking number to display its first movement.
If tracking information is unavailable, appears incorrect, or has not updated for an extended period, please contact our customer support team.
Email: support@hairhalo.store
Please include your order number so we can review the shipment information.
6. Shipping Address Accuracy
Customers should carefully review their shipping information before completing checkout.
Please ensure that the recipient's name, street address, building number, postal code, city, country, and any required delivery details are accurate.
If you notice an error after placing an order, contact us as soon as possible.
We will attempt to update the address before dispatch where operationally possible.
Once an order has been transferred to the carrier, address changes may be limited.
We will handle delivery problems arising from address errors in accordance with the circumstances and applicable law.
7. Customs, Duties, and Import Taxes
International shipments may be subject to customs procedures, import duties, or taxes imposed by the destination country.
The treatment of these charges depends on the destination, the applicable tax rules, and the import arrangements used for the shipment.
Free shipping refers to standard transportation charges and does not automatically mean that all import duties and taxes are included.
Where HairHalo collects or prepays import-related charges, this will be disclosed during checkout.
Where customers are responsible for import duties or taxes, the applicable information and any reasonably ascertainable charges will be disclosed before purchase as required by law.
We will not impose undisclosed additional charges in violation of applicable consumer protection requirements.
If you have questions about charges associated with your destination, please contact us before placing an order.
8. Delayed Deliveries
We understand that customers look forward to receiving their purchases within the expected timeframe.
If your order has not arrived within the estimated 7–10-day delivery window, please contact us.
Our support team will review the available shipment information and assist with determining the next steps.
A delivery delay does not automatically mean that a package has been lost.
However, we will work to resolve delivery concerns and comply with applicable legal obligations.
Where a legally required delivery deadline has been missed, customers may have rights to request delivery within an additional appropriate period or terminate the contract under the conditions provided by law.
Any binding delivery commitments will be honored in accordance with applicable law.
9. Lost Packages
If tracking information indicates that a package may be lost, please contact our customer support team.
We will investigate the shipment using the available carrier information.
Where a package is confirmed lost before the risk has legally transferred to the customer, HairHalo will provide an appropriate remedy.
Depending on the circumstances, this may include a replacement shipment or refund.
Customers will not be required to accept responsibility for losses that remain legally attributable to the seller.
10. Damaged Packages
If your order arrives with visible shipping damage, we recommend documenting the condition of the package and contacting us promptly.
Where possible, please include photographs of the outer packaging and affected product.
Photographs can help us review the situation and communicate with the carrier.
However, the absence of photographs does not automatically remove statutory rights.
We will review reports of damaged products and provide appropriate remedies in accordance with our Return & Refund Policy and applicable consumer law.
11. Multiple Shipments
Some orders may contain multiple products.
Depending on inventory availability and fulfillment arrangements, products from the same order may occasionally be dispatched separately.
If an order is divided into multiple shipments, we will provide available shipping information for each shipment.
Customers will not be charged additional standard shipping fees because an order is shipped in multiple packages.
12. Delivery Confirmation
A shipment may be marked as delivered by the carrier when delivery is recorded in its system.
If your order is marked as delivered but you have not received it, please contact us.
We may review delivery records and ask for reasonable information to help investigate the situation.
A carrier's delivery scan does not automatically determine whether legal delivery obligations have been fulfilled.
Responsibility for the goods will be determined according to applicable law and the actual delivery circumstances.
13. Changes to Shipping Arrangements
We may update shipping carriers, logistics providers, or operational arrangements to maintain service quality.
Changes affecting orders already accepted will be handled in accordance with the applicable contract and legal requirements.
If a material shipping issue prevents fulfillment, we will contact the affected customer and explain the available remedies.
14. Returns After Delivery
HairHalo provides a 30-day free return policy for eligible purchases.
Customers who wish to return an item should contact our support team within 30 calendar days of receiving their order.
We cover standard return shipping costs for approved returns under our voluntary policy.
Please review our Return & Refund Policy for detailed instructions.
15. Shipping Support
For shipping-related questions, contact:
HairHalo Customer Support
Email: support@hairhalo.store
Phone: +49 176 9876543
Website: https://hairhalo.store
Address: Römerberg 25, 60311 Frankfurt am Main, Germany
We appreciate your patience and thank you for choosing HairHalo.