Shipping policy
Shipping Policy
Last Updated: August 15, 2026
Thank you for shopping with HairHalo.
We are pleased to provide free worldwide shipping on eligible orders placed through HairHalo.store.
1. Shipping Cost
Standard shipping is FREE worldwide.
There is no standard shipping charge for eligible orders unless a different shipping option or charge is clearly displayed and selected during checkout.
2. Estimated Delivery Time
Our standard estimated delivery period is:
7–10 days
The estimated delivery period begins after your order has been processed and handed over for shipment.
Please note that delivery times are estimates and may occasionally vary.
3. Order Processing
After an order is placed, it must be verified, prepared, packed, and handed over to the appropriate carrier.
Customers will receive available order and shipping updates through the contact details provided during checkout.
4. Worldwide Delivery
HairHalo ships to customers in many destinations worldwide.
In rare circumstances, delivery to a particular region may be unavailable because of:
- Carrier restrictions
- International sanctions or legal restrictions
- Local delivery limitations
- Natural disasters
- Major transport disruptions
- Other circumstances outside our reasonable control
If we cannot fulfill an accepted order to your destination, we will contact you and provide an appropriate refund where applicable.
5. Shipping Address
Please ensure that your shipping address is complete and accurate before submitting your order.
This includes:
- Recipient name
- Street address
- Apartment or unit number
- City
- State or region
- Postal code
- Country
- Valid contact information
If you discover an address error, contact us promptly at support@hairhalo.store.
We will attempt to help, but we cannot guarantee changes once fulfillment or shipment has begun.
6. Tracking
Tracking information may be provided when available.
Please allow reasonable time after shipment for tracking information to become active within the carrier's system.
7. Delivery Delays
Although most orders are expected to arrive within the stated delivery estimate, delays may occasionally occur because of:
- Customs processing
- Carrier congestion
- Public holidays
- Severe weather
- Transportation disruptions
- Local postal delays
- Incorrect addresses
- Events beyond our reasonable control
If your shipment appears significantly delayed, please contact our support team.
8. Customs, Duties, and Import Requirements
International shipments may be subject to customs procedures or import requirements in the destination country.
Where taxes, duties, fees, or other charges are legally payable, responsibility will be determined by the rules applicable to the transaction and destination and by information presented to the customer at checkout.
HairHalo will not intentionally misrepresent the nature or value of shipments for customs purposes.
9. Lost Packages
If tracking indicates that a package may have been lost in transit, contact:
We may investigate the shipment with the relevant carrier before determining the appropriate remedy.
10. Packages Marked Delivered
If tracking shows an order as delivered but you cannot locate it, please:
- Check around the delivery location
- Ask household members
- Check with neighbors where appropriate
- Contact the delivery carrier
- Contact HairHalo if the parcel remains missing
We will assist with reasonable investigation where possible.
11. Damaged Shipments
If your product arrives damaged, contact us with your order number and photographs showing the damage.
Please refer to our Return & Refund Policy for additional information.
12. Contact Us
For shipping assistance:
HairHalo.store
Römerberg 25
60311 Frankfurt am Main
Germany
Email: support@hairhalo.store
Phone: +49 1522 7788154