Refund policy
Return & Refund Policy
Last Updated: August 15, 2026
Thank you for shopping at HairHalo.store.
We want you to feel confident when purchasing from HairHalo. If you are not satisfied with an eligible purchase, we offer free returns within 30 days of delivery, subject to the conditions described below.
This commercial return policy is provided in addition to any mandatory consumer rights available under applicable law and does not limit or replace those rights.
1. 30-Day Return Period
You may request a return within 30 days from the date your order is delivered.
To be eligible under our standard return policy, your item should generally:
- Be in substantially the same condition in which it was received
- Be unused or only inspected to the extent reasonably necessary
- Be free from damage caused after delivery
- Include original accessories, components, and packaging where reasonably possible
- Be accompanied by proof of purchase or an order number
Normal inspection of a product after delivery will not automatically make an item ineligible for return.
2. Free Returns
HairHalo provides free returns for eligible products accepted under this policy.
Customers should contact us before sending an item back so that we can provide return instructions and, where applicable, an authorized return method or prepaid return label.
Please do not return products to an address without first receiving instructions from our customer support team.
To start a return, contact:
Email: support@hairhalo.store
3. How to Request a Return
Please contact our customer support team within the applicable return period and provide:
- Your full name
- Order number
- Product you wish to return
- Reason for the return
- Photos of the product if it arrived damaged, defective, or incorrect
Once your request has been reviewed, we will provide the next steps.
4. Damaged, Defective, or Incorrect Products
Please inspect your order after delivery.
If you receive an item that is damaged, defective, materially different from its description, or different from the item ordered, contact us as soon as reasonably possible.
Please include your order number and, where appropriate, clear photographs showing the issue.
Depending on the circumstances and your applicable legal rights, an appropriate remedy may include:
- Replacement
- Repair where appropriate
- Refund
- Price adjustment
- Another remedy required by applicable law
HairHalo will not charge customers eligible return shipping costs for products that are defective, damaged upon arrival, or incorrectly supplied.
5. Refunds
Once an approved return has been received and assessed, we will notify you regarding the status of your refund.
Approved refunds will generally be issued to the original payment method used for the purchase.
Processing times after a refund is issued may vary depending on your bank, payment provider, or card issuer.
HairHalo does not control processing times imposed by third-party financial institutions.
6. Order Cancellations
If you need to cancel an order, contact us as soon as possible at:
We will make reasonable efforts to accommodate cancellation requests before the order enters fulfillment or shipment.
If an order has already been processed or shipped, cancellation may no longer be possible. You may still be able to use the applicable return or statutory withdrawal rights after receiving the product.
7. Exchanges
If you would like a different color, style, or product, please contact our customer support team.
Depending on inventory and fulfillment arrangements, we may process an exchange directly or ask you to return the original product and place a new order.
8. Hygiene and Product Condition
Hair accessories should be returned clean and in appropriate condition.
Where applicable law permits an exception for sealed goods that are not suitable for return for genuine health or hygiene reasons after the seal has been removed, such an exception may apply only where the legal conditions for that exception are satisfied.
This section does not affect mandatory consumer rights.
9. Lost Return Packages
Customers should use the return method provided or approved by HairHalo.
If we provide a return label, please retain your shipping receipt or tracking information until the return has been completed.
10. Statutory Consumer Rights
Our voluntary 30-day return policy does not exclude, restrict, or replace any mandatory rights that consumers may have under applicable consumer protection law.
Where applicable law provides more favorable rights or remedies, those rights will continue to apply.
11. Contact Us
For return or refund assistance:
HairHalo.store
Römerberg 25
60311 Frankfurt am Main
Germany
Email: support@hairhalo.store
Phone: +49 1522 7788154