Contact Us
Contact Us
We are always happy to help.
Whether you have a question about a product, need assistance with your order, want to request a return, or simply need more information about HairHalo, our customer support team is here to assist you.
Customer Support
Email: support@hairhalo.store
Phone: +49 1522 7788154
Mailing Address
HairHalo
Römerberg 25
60311 Frankfurt am Main
Germany
Order Support
For questions regarding an existing order, please include the following information whenever possible:
- Your full name
- Order number
- Email address used when placing the order
- A short description of your question or issue
Providing these details will help us identify your order and assist you more efficiently.
Returns & Refunds
HairHalo offers eligible customers free returns and refunds within 30 days in accordance with our Return & Refund Policy.
Before returning an item, please contact:
Our team will provide the appropriate return instructions.
Shipping Questions
We provide free worldwide shipping.
Estimated standard delivery time is generally 7–10 days after shipment. Delivery times may occasionally vary due to customs processing, carrier operations, public holidays, severe weather, or circumstances beyond our reasonable control.
Business Inquiries
For business, partnership, product, or general inquiries, please contact:
We appreciate your interest in HairHalo and look forward to assisting you.